Support Path
Help starts with the owner, administrator, or supervising manager
aSMR Home is provisioned per organization. For public support, privacy-related follow-up, and store-review contact, reach out to Md Osman Gani at osman.gani@mgi.org.
Support
Operational help for staff and admins
Use this page as the public support URL for App Store Connect and Google Play Console. It explains how approved users should request access, account help, notification troubleshooting, and record corrections.
iPhone + AndroidLive app policiesPublic URLs for store review
Before You Ask
Include the details that make the issue reproducible
Your name and current role in the organization
Whether the issue is on iPhone or Android
A short summary of the problem and when it started
The related task, evidence item, or notification if one exists
Account Access
If you cannot sign in, are waiting for approval, or need your role updated, contact the owner or administrator who set up your account.
Push Notifications
If alerts stop arriving, check device notification permissions first, then confirm that you are signed in to the correct account and still approved for access.
Evidence and Task Records
For corrections to task history, evidence uploads, or compliance records, contact your supervising manager or an administrator so records can be reviewed safely.
Privacy Requests
Account corrections and record review follow the same support path
For privacy concerns, account and associated-data deletion requests, evidence removal requests, or account-detail corrections, contact Md Osman Gani at osman.gani@mgi.org and reference the exact account, task, or evidence item involved.
Related Policies